Established in 2018, Kaiya Knots is a leading exporter of handicrafts and home products based in Bangladesh.
Find answers to common questions about our products and services.
We exclusively use premium, sustainably sourced natural fibers including jute, cotton, seagrass, and water hyacinth. Each material is hand-selected from local suppliers in Bangladesh, ensuring both exceptional quality and minimal environmental impact. Our commitment to eco-friendly materials means every product is biodegradable and supports regenerative agriculture practices.
Yes, we proudly ship worldwide! International delivery typically takes 10-21 business days depending on your location. We ship to North America, Europe, Asia, Australia, and the Middle East. All overseas orders include tracking, customs documentation, and are fully insured. Express shipping options are available for faster delivery (5-10 business days) at checkout.
Absolutely! We specialize in bespoke creations and wholesale orders. Our artisans can customize colors, dimensions, patterns, and materials to match your vision. Minimum order quantities apply for bulk purchases. Contact our design team at contact@kaiyaknots.com with your specifications, and we'll provide a detailed quote within 48 hours.
To preserve the beauty and longevity of your pieces: spot clean with a damp cloth and mild natural soap, air dry completely away from direct heat, avoid prolonged exposure to moisture or direct sunlight, and store in a cool, dry environment. For deeper cleaning, use a soft brush to remove dust. With proper care, your Kaiya Knots products will last for years.
We offer a 30-day satisfaction guarantee. Items can be returned or exchanged within 30 days of delivery if unused and in original condition with tags attached. Custom and personalized orders are final sale. Return shipping costs are the customer's responsibility unless the item is defective. Refunds are processed within 5-7 business days of receiving the returned item.
We partner directly with over 50 skilled artisans across rural Bangladesh, ensuring fair trade wages that exceed industry standards by 40%. We provide year-round employment, skills training, healthcare support, and educational opportunities for artisans' families. Every purchase directly empowers these communities and preserves centuries-old traditional craftsmanship techniques.
Yes, we maintain the highest ethical standards. Our products are certified by Fair Trade International and meet Global Organic Textile Standards (GOTS). We conduct regular third-party audits of our workshops to ensure safe working conditions, fair wages, and zero child labor. Sustainability and social responsibility are at the core of everything we do.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for large orders. All transactions are secured with 256-bit SSL encryption. For international orders, payment is processed in USD, and your bank will handle currency conversion.
Yes! We provide complimentary eco-friendly gift wrapping using recycled materials and natural jute ribbons. For corporate clients, we offer customized packaging, bulk discounts, branded gift messages, and dedicated account management. Perfect for employee gifts, client appreciation, or event favors. Contact us for corporate gifting packages.
Once your order ships, you'll receive a confirmation email with a tracking number and direct link to monitor your package in real-time. Domestic orders can be tracked through our local courier partners, while international shipments use DHL, FedEx, or national postal services. You can also check your order status anytime by logging into your account on our website.
Our unique value lies in the perfect fusion of traditional Bengali craftsmanship with contemporary design aesthetics. Unlike mass-produced alternatives, each piece is individually handcrafted with meticulous attention to detail. We offer complete supply chain transparency, direct artisan partnerships, carbon-neutral shipping, and designs that seamlessly blend functionality with artistic expression.
We welcome visitors! Our main workshop in Rajbari District is open for scheduled tours where you can meet our talented artisans, observe the crafting process, and even participate in hands-on workshops. Virtual tours via video call are also available for international customers. Please email us at least 2 weeks in advance to arrange your visit.
We invite you to join us on our journey towards a more sustainable and equitable world.
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